Why Your E-Commerce Business Needs Virtual Assistance? Virtual Assistant India | YourDailyTask
When you start an e-commerce store you’re going to be in direct control of everything, you’ll have to think up innovative strategies to grow the business and do all the tedious administrative tasks yourself. But at some points in the growth of your store, it would be wise to hire a virtual assistant so you can concentrate on the bigger picture and grow the business.
An effective virtual assistant can be a game changer and make you feel as though you’ve added a Superman to the business. Virtual Assistants can help in the running the mundane aspects of your business, which frees up your routine and help you focus on the more important areas of the business.
Another important aspect that would either makes or breaks your ECommerce store is an After-Hours Support for customers. Customer support isn’t exclusively for physical stores; it is probably the most crucial asset for any profitable eCommerce store but most e-commerce businesses make the mistake of thinking that customer service isn’t really important because of its online status.
Now, more than ever, customers are on the lookout for companies that value and care for their customers and exceptional customer service are at the center of it. Consumers would easily change to a new company if the one they routinely visit shows disinterest or terrible customer support. Hence, having an impressive customer service would make a huge difference when it comes to where they choose to spend their money.
Thankfully One of the best ways to provide after-hours support without having to employ a new staff, or get a new technology is to hire a Virtual Assistant to offer the quality of support that your company takes pride in without any compromise.
Here are a few detailed benefits of after hours support for your ECommerce business.
Never Miss an Important Call:
In today’s rapidly changing and fast-paced business environment, it is important to offer services 24 hours a day and on weekends to make sure no sales slip through the breaks. The more you are available for your buyers, the more sales you will close.
Build Credibility and Increase Business:
Being available to your customers all of the time sends the message that you really care about them and their needs. This helps build up faith in your business as well as gives you a great standing among online buyers. Even if 99% of your incoming calls are not urgent, you are going to boost your branding just by being available.
Experience Drop in Abandonment Rates and Frustrated Clients:
A buyer getting support when and where he needs it is going to solve his concerns promptly. Which means you will have lesser frustrated customers to handle and will be able to build loyalty with existing customers. Additionally, a knowledgeable customer is more likely to complete an order and not abandon their cart midway.
Up-Sell and Cross-Sell:
A pre-recorded message or emails will not up-sell, cross-sell. To make a profit from these chances, you need to have customer support agents handling the phone lines and live chat and replying to emails always.
Cater Across Geographies:
Offering after-hours support clearly demonstrates that your eCommerce business is going to offer excellent customer support to all prospects, regardless of time zone and not just those in close proximity to your own location.
Increase Productivity of Employees:
With overnight messages from buyers going into voicemail, staff members who come in the next morning will have a great volume of work to cover before they make it to the days’ new tasks. Offering after-hours support will reduce this burden for important employees as well as, organize and prioritize the workload for them.
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